Healthcare employers tend to lean towards asking behavioral based interview questions. Behavioral based questions are asked to get a sense of how the interviewee performs or behaves under specific circumstances. It is best to answer these questions with real-life stories and examples.

医疗保健雇主倾向于询问基于行为的面试问题。询问以行为为基础的问题是为了了解受访者在特定情况下的表现或行为。最好用真实的故事和例子来回答这些问题。

01

Nursing Behavioral Interview Questions - Themes

护理行为访谈问题-主题

Most behavioral interview questions asked to nurses are based around the following themes:

向护士提出的大多数行为面试问题都围绕以下主题展开：

· Teamwork · 团队合作

· Patient-care · 病人护理

· Adaptability · 适应能力

· Time management · 时间管理

· Communication style · 沟通风格

· Motivation and core values · 动机和核心价值观

02

Sample Questions: Teamwork

样板问题：团队合作

Interviewers are wanting to envision how you will fit in with their team and how you work well with various personalities.

面试官希望想象一下你将如何融入他们的团队，以及你如何与不同的人相处得很好。

We suggest telling a story about a time you dealt with a co-worker who had a conflicting personality, adisagreement within your healthcare team or a challenging patient case involving your team. Always remember to talk about what you learned from the situation and if anything positive came from it.

我们建议你讲一个故事，讲一个你和一个性格有冲突的同事打交道的事，或你的医疗团队内部的分歧，或是一个涉及你团队的具有挑战性的病人案例。一定要记得谈谈你从这种情况中学到的东西和是否从中得到什么积极的事。

Question1

Describe a situation when you had to work closely with a difficult coworker. How did you handle the situation? Were you able to build a relationship with this person?

描述一个你必须和一个难相处的同事密切合作的情况。你是怎么处理的？你能和这个人建立关系吗？

How to answer ：

Never talk bad about anyone during an interview. Explain the situation and why the individual was difficult.

Share how you handled the situation. Try to turn anything negative into a positive. What did you learn from the situation? What might you do differently now? What was the “silver lining”? Were you able to talk through your differences? Did you become friends?

如何回答：

面试时不要说别人坏话。解释当时的情况以及为什么这个人很难相处。

分享你如何处理这种情况。试着把任何消极面变成积极面。你从这种情况中学到了什么？你现在可能会有什么不同的做法？“一线希望”是什么？你能说出你的分歧吗？你成为朋友了吗？

Question2

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Talk about a conflict within your healthcare team. What was the conflict and how did you handle it?

谈谈你的医疗团队内部的冲突。冲突是什么？你是怎么处理的？

How to answer:

Explain the conflict surrounding the situation. Who was involved? What was your role? Did anything positive come from this? What did you learn?

如何回答：

围绕当时情况解释冲突。谁参与了？你的角色是什么？从中有什么积极的东西吗？你学到了什么？

Question3

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Describe a time when you were particularly proud of your healthcare team? What was your role in this situation?

描述一次你为自己的医疗团队感到特别自豪的时候？你在当时是什么角色？

How to answer:

Describe the circumstances and actions step-by-step. What happened to make you feel proud? What was your role? Who was involved? What was the result?

如何回答：

逐步描述当时情况和行为。发生了什么让你感到骄傲？你的角色是什么？谁参与了？结果如何？

Question4

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Tell me about a time you stepped into a leadership role.

告诉我一次你担任领导角色的时候

How to answer:

This doesn’t need to be anything official. Think about a time when you stepped up to the plate and took charge of a situation. What was the circumstance? What made you take the lead? Who was involved? Did any opportunities arise from this situation?

如何回答：

这不需要是正式的情况。想一想，当你走到台前，负责一件事的情况。当时情况如何？是什么让你带头的？谁参与了？这种情况是否产生了任何机会？

03

Sample Questions: Patient Care 

样本问题：病患护理

Healthcare hiring professionals want to hire nurses who provide excellent patient care. Education is of utmost importance to healthcare employers. We suggest telling stories about times you provided top-notch patient care or went out of your way to educate patients and/or their family.

医疗保健招聘专业人员希望聘用能提供出色病患护理的护士。教育对医疗雇主至关重要。我们建议讲述您提供一流的患者护理或不遗余力地教育患者和/或其家人的故事。

Question1

Tell me about a time when a patient’s family was dissatisfied with your care. How did you handle that situation?

告诉我一个病人的家人对你的护理不满意的时候。你是如何处理这种情况的？

How to answer:

Make sure to explain the situation in detail including both perspectives (the patient’s family and yours). Never talk bad about patients or their family. Take ownership if you indeed did something wrong.

Share any positives that came from this - what did you learn? What would you do differently now? How did you turn this into a positive?

如何回答：

确保详细解释情况，包括患者家人的和您的两种观点。不要说病人或他们家人的坏话。

如果你真的做错了什么，就要承担责任。分享由此产生的任何积极因素-你学到了什么？你现在会做什么不同的处理？你是怎么把这个变成积极的事？

Question2

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What approach do you take in communicating with people who do not know medical jargon? Give an example of a time you explained medical terminology to someone who is not medically trained.

在与不懂医学术语的人交流时，你采取什么方法？举一个你向一个没有受过医学训练的人解释医学术语的例子。

How to answer:

Explain step-by-step how you’ve performed in a similar situation. What specific words and terminology did you use? How did you know that the individual understood your explanation?

如何回答：

逐步解释你在类似情况下的表现。你用了什么具体的词和术语？你怎么知道那个人理解你的解释？

Question3

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Describe a time you provided effective patient or family education.

描述您提供有效的患者或家庭教育的时间。

How to answer:

Tell a story about a time when you knew your patient or family retained your teachings. How did you know that you effectively communicated the piece of education?

如何回答：

讲述一个你知道你的病人或其家人保留了你的教导的故事。你怎么知道你有效地传达了教育的内容？

Question4

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Talk about a time a patient or their family were particularly pleased and appreciative of your care.

谈论一段病人或他们的家人对你的护理特别满意和感激的时候。

How to answer:

Tell a story about a family who was happy with your care. What did you do in particular that they were pleased with? How did you know they were happy? What were the results of this situation?

如何回答：

讲述一个家庭对你的照顾很满意的故事。你做了什么特别让他们满意的？你怎么知道他们很开心？这种情况的结果是什么？

Question5

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Give an example of a time you had to interact with a hostile patient. How did you handle the situation and what was the outcome?

举个你必须和一个充满敌意的病人互动的例子。你是如何处理这种情况的？结果如何？

How to answer:

Tell a story about a hostile patient and your step-by-step actions. What was the patient doing that was hostile? How did you react? How did you feel? What procedures did you follow to interact with the patient? What was the result of your actions?

如何回答：

讲述一个充满敌意的病人和你一步步行动的故事。病人做了什么敌对行为？你的反应如何？你感觉如何？为与患者互动，您采取了哪些过程？你的行为结果如何？

Question6

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Describe a time you were faced with a patient who chose not to communicate or disclose important information. How did you handle the situation and what was the outcome?

描述一次你的病人选择不交流或不透露重要信息的时候。你是如何处理这种情况的？结果如何？

How to answer: 

Tell a story about a patient you worked within a similar situation. What step-by-step actions did you take to obtain the information from the patient? What were the results of your actions?

如何回答：

讲述一个你在类似情况下工作的病人的故事。您采取了哪些步骤来获取患者的信息？你的行动结果如何？